Subscribe to our emails
Be the first to know about new collections and special offers.
Shipping policy
Processing times
SOL KYST ships from Hamilton, Ontario, Canada. Orders are processed Monday to Friday, excluding Canadian statutory holidays.
- In-stock frames and sunglasses: ship within 3–5 business days of your order.
- Prescription (RX) orders: your lenses are made to order by our lab. Once your prescription has been checked, RX orders ship within 3–4 business days. Some complex prescriptions can take longer, and we'll email you if yours will.
If we need anything to complete your prescription, such as your pupillary distance (PD) or a clearer copy of your prescription, we'll email you. Your processing time starts once we have everything we need.
Changing or cancelling an order. If your order hasn't shipped yet, email customer@solkyst.ca as soon as possible and we'll do our best to update or cancel it. Prescription (RX) orders can't be changed once they've been placed.
During launches, sales and holidays, processing may take a little longer. We'll always email you if your order is delayed.
Shipping rates and destinations
We ship to Canada, the United States and over 230 countries worldwide. Rates are set in Canadian dollars and shown in your local currency at checkout.
|
Destination |
Standard |
Express |
Free standard shipping |
|---|---|---|---|
|
Canada |
CA$9.95 |
CA$19.95 |
Orders over CA$150 |
|
United States |
CA$13.95 |
CA$30.95 |
Orders over CA$150 |
|
International |
CA$29.95 |
Not available |
Orders over CA$300 |
The free-shipping threshold is based on your order subtotal after discounts, before taxes. Your exact shipping cost is always shown at checkout before you pay.
Duties and tariffs
Canada and the United States: orders over CA$150 ship tariff and duty free. You won't be asked to pay anything extra on delivery.
International orders: duties and taxes are included in the price at checkout. Some countries may still charge additional import duties or fees on delivery, depending on local customs rules.
Addresses
Please double-check your shipping address at checkout. If you spot a mistake, email customer@solkyst.ca right away. If your order hasn't shipped yet, we may be able to update the address. We also ship to PO boxes.
Delivery times and tracking
Delivery times start once your order ships. They are estimates and can vary with carrier delays or customs processing.
|
Destination |
Standard delivery |
|---|---|
|
Canada |
About 1 week |
|
United States |
About 1 week |
|
International |
About 2 weeks |
Tracking
As soon as your order ships, you'll get a confirmation email with your tracking link. Please allow up to 24 hours for the carrier to scan your package and update tracking.
"Label Created" means your shipping label has been made and your order is packed, but the carrier hasn't scanned it yet. Tracking will update once the package is picked up.
If your tracking still hasn't updated after 24 hours, email customer@solkyst.ca and we'll look into it.
Returned to sender
If your package is returned to us, we'll reach out once it arrives to confirm your address and reship it. If the return was caused by an incorrect or incomplete address, or a failed delivery outside our control, a reshipping fee may apply.
Lost, stolen or damaged packages
Shipping protection. You can add shipping protection at checkout. It covers packages that are lost, stolen or damaged in transit. If something goes wrong, file a claim with the shipping protection provider and your order will be replaced or refunded under their terms.
Marked delivered but can't find it?
- Check around all entry points: front and back doors, side doors, garage, porch, balcony and any hidden drop spots.
- Ask neighbours, family members or roommates whether they picked it up.
- Contact the carrier. They may have a GPS drop-off location, photo proof of delivery and driver notes.
- If you still can't find it, open a missing package claim with the carrier.
If the claim confirms the package wasn't delivered, email the claim details to customer@solkyst.ca. We'll review it and let you know if a reshipment applies.
Lost in transit? If tracking shows no movement for 2 weeks or more, the package is most likely lost. Open a missing package claim with the carrier, then email the claim details to customer@solkyst.ca and we'll see whether we can reship your order.
Prescription orders. Because RX lenses are made just for you, prescription orders ship with signature required. Please make sure someone can receive the package, or choose an address where it can be signed for.
Arrived damaged? Email customer@solkyst.ca within 48 hours of delivery with your order number and clear photos of:
- the damaged item(s)
- the packaging, inside and out
- the shipping label
We'll file a damage claim with the carrier and work with you to make it right.
Returns, exchanges and final sale
Our full Refund Policy has the details. In short:
- Refunds: within 30 days of delivery.
- Store credit: 30–45 days after delivery.
- Exchanges: within 45 days of delivery.
- A $10 restocking fee applies to refunds. It's waived if you choose store credit or an exchange.
- Refunds take 5–7 business days to process once issued. Your bank may take longer to show the funds.
- Final sale (no returns or exchanges): clearance items, Petite sizes and all prescription (RX) orders.
How to return:
- Canada: drop-off with ReturnBear.
- United States, UK and Australia: use our self-serve returns portal for a customs-ready label.
- All other countries: email customer@solkyst.ca. Return shipping is at the customer's expense.
We're not responsible for returns lost or damaged on the way back to us, so we recommend a tracked service.
Questions?
Email customer@solkyst.ca with your order number and we'll get back to you.